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First you call the card issuer, explain your concerns at this point the will verify your account with you then transfer you to Fraud Dept.. This department will take down the information about your discrepancy, send you an affidavit to fill out sign and return. Once the affidavit is received your claim will be investigated determine your dispute credible or not.

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Q: What is the proper procedure if you find a discrepancy on your credit card statement?
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