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When it comes to delivering good customer service you should always adhere to the practices and procedures of your organization by following certain guidelines. For example:
- In line with company policy, treat the customer as you have been trained to do so. Use your product knowledge and expertise to deliver the best suited service to their individual needs.
- Always try to resolve the situation in a calm and polite fashion. If you are dealing with a customer complaint, make sure you deal with their queries in a timely fashion while adhering to the company's procedures of how to handle such situations.
- Treat all customers in the same way regardless of their status or situation. This is an important practice that needs to be adopted as one customer cannot be seen as receiving 'special treatment' over another.
- Follow company guidelines on how to handle specific situations. Do not make it up as you go along and consult a colleague if you are unsure of how to proceed.
- Make sure you attend all training days and keep up to date with any changes to policy or service procedures.
- When dealing with a customer complaint or query, only spend as much time as you need. Do not spend ages dealing with a customer with whom you cannot reach a resolution. In these circumstances you need to know when a case needs to passed on to a manager or supervisor.
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How can organisational procedures help staff to identify and use available oppotunities to promote and enhance service and products to customers?
Organisational procedures help staff to identify and use available opportunities to promote and enhance services and products to customers by
How can organisational procedures help staff to identify and use available opportunities to promote and enhance services and products to customers?
Organizational procedures provide a structure that can include an awareness of way to promote add on services and products. Organizational procedures can help staff recognize when an opportunity to increase sales presents itself.
Is a supplier of goods and services a customer?
A supplier of goods and services is commonly referred to as a vendor. Unless they are buying your goods or services they are not a customer.
What does orange customer services do?
Orange customer services is a mobile services company in the United Kingdom of Europe. They provide cell phones, broadband internet and other such services.
Who consumes goods and services?
customer
