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The RERUN process is Reflect basically think about how you would feel in that situation. Explain let the person know exactly what is going on and why. Reason with the person let them know that it would not happen again and let them know that it could have been handled differentl. Understand exactly where she is coming from. and Negotiate with her don't lose that person as a customer or her trust without putting the blame on anyone.

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Q: What is the rerun process?
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