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A non-voice account means you have to do some kind of office work for a BPO company like answering email or fax messages. Most of the time, experienced agents prefer this type of job because it's less stressful and minimum metrics like 3 to 4 metrics only.

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Q: What is a non voice account in a call center?
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Related questions

What do you mean by non voice?

Non voice means not voice call


What is a voice account in a call center?

A non-voice account means you have to do some kind of office work for a BPO company like answering email or fax messages. Most of the time, experienced agents prefer this type of job because it's less stressful and minimum metrics like 3 to 4 metrics only.


How can you start your own domestic call center?

i want to start domestic call center in hyderabad in that i want to start tele calling process & data entry & some non voice process


What is the meaning of non voice process?

voice process is that call agent should solve the queries of customers over phonewhereas the non voice process is that call agent handles the query or problems of customer over E-mail, chat, Fax.Voice Process - calling processNo Voice Process - no calling process


What is call center in nature?

Non-existent, as the animal kingdom never developed telephones.


What is voice process and non-voice processs or back office?

Voice process has to do with computers that store human voices, speak and react to human speech. When it comes to employees, it means that they do not use voice as in call centers. Non-voice process or back office is where the main job is not using voice but writing or any other hand task. One example is clerical work.


What is non voice agent?

how to pass a non voice agent in the Philippines


What is non-voice agent?

how to pass a non voice agent in the Philippines


What is a non voice agent?

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What is another name for account representative?

They occasionally call me a customer non-service person. Probably not what you were looking for......


Why would a brokerage company close an account?

One reason would be to cover a non-payment of a margin call.


How much does the tunica aquatic center cost for 1 person?

The Tunica Aquatic Center has a resident and non-resident fee. For more information please call 662.357.0523.