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I am a Customer Compliance Officer for the DWP. My team was set up in April 2006 and our main purpose is to follow up on fraud allegations.

The Department receives many allegations of benefit fraud and because the Fraud Officer's main job is to take cases to prosecution or caution, they can only investigate a limited number of cases each year.

Prior to Compliance, all of the cases they did not have time to fully investigate were literally filed away and forgotten. The Dept felt that we were likely to be missing things and so the compliance teams were set up. We interview all of the overload from Fraud.

In addition, we do random benefit reviews and because most benefits are paid at central sites, often many miles away, if the Benefit Delivery Centre requires an interview to be done, then it is usually passed to the Compliance team.

We should interview all cases were there has been a recent separation (after about 2-3 months) and all previously self-employed people (again, after about 2-3 months)

Most Compliance Officers see their job as making sure people get what they are entitled to - not more and not less.

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βˆ™ 15y ago
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βˆ™ 13y ago

Jobs that a compliance officer would do are guaranteeing that organization activities obey with the legal and authoritarian requirements, and operation policies. Another job that a compliance officer would do is to ensure that reports of infringements or potential infringements are informed to suitably certified enforcement organizations as suitable and/or necessary.

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Q: What do compliance office for job centre do?
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