Interactive voice response system

Answer 1

IVR - short for Interactive Voice Response - is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.

IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.

How it works

Hosted IVR service providers offers the following services to its customer:-

1. Dedicated Telephone number which will receive calls from/make calls to its customers.

2. DIY ( Do it yourself) visual tools for designing their IVR call flow

3. Third party database integration or integration with existing CRM ( Customer Resource Management) software.

4. Any customised call flow implementation

5. Maintenance, upgrade of the IVR system.