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Update Mac OS from the apple icon in the top left corner of your screen, then go into iTunes and update available Apps.

From the iTunes menu bar select Store and then turn Off and then On Genius.

If not repaired, reinstall iTunes.

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11y ago
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15y ago

It's a server side error. Nothing you can do but potentially report it to Apple (or even better to the vendor).

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Q: How do you solve the iTunes error 4002?
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Related questions

How do you solve the iTunes error 4001?

This is what iTunes error 8012 says: "Error 8012 - There was a problem downloading the artwork for (iTunes item)." Click on the link below to go directly to the Apple iTunes support page:


What is the meaning of Error 9808 on your iTunes?

iTunes says that it is an unknown error when connecting to the iTunes store.


What is error 42404?

That's an error from iTunes. Try reinstalling iTunes and Quicktime.


What is error 13010 on iTunes?

itunes error 13010 refers to a corrupt itunes library genius file -- to resolve it remove the "itunes library genius.itdb" from your itunes folder and relaunch iTunes


What is 4002 plus 456?

4002 + 456 = 4458


What do iTunes error 0xE8000065 mean?

it means an error has occored in your computer


What does Itunes Error -42032 mean and how do you fix it?

The fix is to run itunes as administrator


What is iTunes error code 4550?

iTunes error code 4550 is an error that occurs when trying to burn music to a CD. One common fix is to try burning onto a different CD.


ITunes error -3221?

i have the same problem and its just the internet con't connect to the itunes store.


What is iTunes error -9812?

iTunes could not connect to the iTunes Store. Maybe your Internet is off. Maybe you have a firewall that is not letting iTunes connect. Norton is vary difficult to set up for iTunes.


When I try to sync songs onto my ipod itunes says error 13001 and then it wont let me sync the song. What do i do?

You can try to restore your ipod by clicking the restore button when you plug your ipod into itunes. If that does not work you can write itunes a letter and complain. Generally they will be understanding because they want to keep your business and work with you to help you solve your problems. Just go to itunes and scroll down to contact us.


How do you solve iTunes error 3194?

Here is the simple method to overcome iTunes error 3194.Open hosts file. On Windows, this would be C:/Windows/System32/drivers/etc/ and on Mac, you can reach there through Go->Go To Folder->and type /etc.Once you have the hosts file open, at the end of the file, add this line:#74.208.10.249 gs.apple.comOnce you have appended the file with this line and saved it, restart your device and fire up iTunes for the restore. Hopefully, it would do the job!