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Coach has a free repair service, though they charge a $20 processing fee and it takes 6-8 weeks. They don't recondition bags at all, however, free or otherwise, though they will send you replacement turn locks and instructions for replacing them and say they have some straps available for bags with detachable straps. For dirt, stains, and that sort of thing your best bet would be to find a local shoe repair place that has good yelp reviews.

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Q: Does coach recondition their purses for free?
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